Privacy Policy

Effective Date: 19th January 2025

Transdigital Energy ('we,' 'our,' 'us') values your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide while using the Transdigital Energy Driver App ('App'). By using the App, you consent to the practices outlined in this Privacy Policy.

Information We Collect

Personal Information:
- Name, email address, phone number, and other identifying details when you sign up or update your profile.
Location Data:
- Real-time GPS location to optimize delivery routes and track driver activities during active sessions.
Usage Data:
- App usage details, including features accessed, timestamps, and system logs, to improve performance.
Device Information:
- Details such as device type, operating system, app version, and unique device identifiers.

How We Use Your Information

To manage and verify driver accounts.
To optimize delivery operations, including route planning and order tracking.
To communicate with drivers about assignments, updates, and support.
To improve the App through troubleshooting, analytics, and feature enhancements.
To comply with legal obligations and protect against fraudulent activities.

Sharing of Information

We do not sell or rent your personal information. We may share your information with:

Business Partners: For operational purposes, such as order fulfillment and route optimization.
Service Providers: Trusted third parties who assist us in app development, analytics, and support.
Legal Authorities: When required by law or to protect our rights, users, or property.

Data Retention

We retain your information only for as long as it is necessary to fulfill operational or legal requirements. Location data is stored temporarily and deleted after completing deliveries, unless required for legal or compliance purposes.

Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Access & Update: You can access or update your personal information via the App.
Withdraw Consent: You can revoke location-sharing permissions at any time through your device settings, though this may limit app functionality.
Request Deletion: Contact us at info@transdigitalenergy.com to request data deletion, subject to legal obligations.

Third-Party Services

The App may link to third-party services or APIs. We are not responsible for the privacy practices of these third parties.

Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App, and your continued use of the App constitutes acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@transdigitalenergy.com

Phone: +234 903 364 4599